Terms of Service
Terms of Service
(IN-STORE, ON-SITE, MAIL-IN, REMOTE)
Terms of Service
IMPORTANT CUSTOMER INFORMATION FOR ALL SERVICES OFFERED BY GENERATION D LLC (IN-STORE, ON-SITE, MAIL-IN, REMOTE)
TERMS AND CONDITIONS, REPAIR WARRANTIES, DISCLAIMERS
WARRANTY DISCLAIMER
Generation D LLC hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability, fitness for a particular purpose or any other warranty of any kind on any of the products or services which Generation D LLC provides.
Computer systems, hardware components, peripheral devices, software and any other tangible component sold by Generation D LLC, are warranted only by the manufacturer or publisher of such component and are limited to the terms set forth by said manufacturer or publisher. Generation D LLC is not responsible for obtaining warranty services or performance of warranty terms for any such component.
Services rendered by Generation D LLC may void manufacturer warranties for a computer system, computer network system, or a related device. Generation D LLC does not assume any liability or warranty in the event that the manufacturer warranties are voided. Generation D LLC offers no verbal or written warranty, either expressed or implied, regarding the success of services rendered.
NO CONSEQUENTIAL DAMAGE
In no event shall Generation D LLC , its subsidiaries or affiliates, or it’s respective officers, directors, employees, representatives, agents, contractors or suppliers (collectively, ‘Generation D LLC ‘) be held liable for special, incidental, consequential, punitive, direct, indirect, physical, compensatory, punitive or any other damages, including but not limited to, physical injury, loss of data, loss of use, or loss of profits, however caused, whether for breach of contract, negligence, or otherwise, regardless if Generation D LLC has been advised of the possibility of any such damages.
Revisions to these terms and conditions. Generation D LLC may revise these terms and conditions at any time by publishing said revisions on Generation D LLC ’ web site; http://www.generationd.us/terms . All revisions to these terms and conditions are effective for transactions dated after the revisions. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
OWNERSHIP
By agreeing to have Generation D LLC perform services on any computer system, computer network system, or related device, you certify that you are the expressed owner of said computer, computer network system or related device or are an authorized agent for the owner. In the event that you are found not to be the true expressed owner of said computer system, computer network system, or related device, you assume all liability for any claim made as the result of the services rendered by Generation D LLC on said computer system, computer network system, or related device.
DEFINITIONS
Computer system is defined as the CPU enclosure and software (operating system, applications and other installed software).
Hardware is defined as any individual component that is contained within the Computer System such as hard disk drives, main boards, processors, memory modules or any other component contained within the Computer System.
Peripheral device is defined as any hardware item which attaches to the Computer System such as Printers, Monitors, Cameras, etc.
Data is defined as any information which is not part of the operating system, application software or other installed software such as pictures, word processing documents, email, financial data, or any other user created information stored on the computer system.
TITLE TO GOODS
Title to purchased goods is retained by Generation D LLC until such goods are paid for in full by the purchaser or purchaser’s agent.
MAIL IN REPAIR SERVICE AND ESTIMATE
Generation D LLC offers service on most technology products, including laptops, tablets, mobile phones, video game systems, and GPS devices. Once we received and diagnose your device, you will be contacted with an estimate of the cost of repairs. The estimate will include all costs for parts and labor. We will not charge for work done or parts supplied in excess of the estimate unless you, the customer, approve the additional charge.
Warranty and Extended Service Contract Coverage Exceptions
Although a product may be covered under a manufacturer warranty or an extended service contract, we are not a warranty service center. You will be charged for all repairs performed by us.
SERVICE WARRANTY
Generation D LLC provides a 45-day warranty for most repairs. This means that if within 45 days of service, a defect arises in the work performed, Generation D LLC will service your product again at no charge. You may have longer warranty coverage if your product is still covered under its original warranty or an extended service contract. Please review the terms of your warranty, extended service contract, or the Repair Terms and Conditions for details.
DIAGNOSTIC FEE
A diagnostic fee may be assessed for items that are either non-repairable or if a repair is declined for any reason.
IMPORTANT: Generation D LLC disclaims responsibility for all loss, corruption, or damage to software applications, data, or any information stored in any product given to Generation D LLC for service. While we have no history of data loss, it is still your obligation to make sure your data is properly backed up before sending in your device for repair.
Lost or Damaged Items
If your product is lost or damaged while in transit to our repair facility, please contact us immediately so that we may investigate and file a claim on your behalf with the appropriate carrier. Generation D LLC is not responsible for any liability for damage or loss to your product while in transit.
All mail in items MUST be sent with a tracking number, insurance, and signature required, as we will NOT be liable for lost items.
MAIL-IN REPAIR SERVICE LOCATION:
Generation D LLC, Inc.
218 Cota Street Suite #1
Shelton, WA 98584
IN STORE REPAIRS
Rates and Minimum Charges
Data recovery and most devices are not charged a diagnosis fee. For computers, diagnosis is free with any repair. If you decline repairs for any reason, you will be assessed a $35 diagnostic fee. If Generation D performs required work, you will not be assessed for a diagnostic fee.
ONSITE REPAIRS
All onsite visits are assessed a Trip charge. Rates as of this publication are $35 for 20 miles from our location, $50 for up to 60 miles, and any farther are decided on case by case basis. We reserve the right to refuse service for any reason including but not limited to; distance, hostile environment, etc.
Estimates
After diagnosing the problem Generation D LLC will notify you with an verbal estimate to repair your system including any diagnostic charges if applicable. Your oral agreement to repair constitutes an Oral contract in which you agree to pay Generation D LLC for the diagnostics and repair upon completion. Written estimates will be provided upon request, or for any projects over $400
Payment
Unless prior arrangements are made, payment is due when services are rendered. Payment may be by cash, check, credit card or certified instrument. Any other arrangements must be made in advance of services being provided. Any items not paid within 30 days of completion are subject to late payment and storage fees.
Payment by check
Generation D LLC requires a valid Washington Driver License with every check, well as a valid phone number. Generation D runs checks by Instant verification, and NSF checks will be pursued for collection by Merchant processing Services & Key Bank Inc. Business checks will require the Id of an authorized signer on the account at the time of payment.
Abandoned Items
Unless prior arrangements are made, any item left for repair that is not picked up and paid for within 60 days of completion of said repair will be considered as abandoned. Generation D LLC will notify you by certified mail that Generation D LLC considers your item abandoned by you and if the item is not picked up and paid for within 15 days of our notification of your receipt of said notice, the item will be recycled by our e-waste recycler. The receipt by Generation D LLC for the certified mail sent to you and further, accepted by you together with your failure to contact us within the 15 day time frame is your acknowledgement the item is indeed abandoned and you thereby transfer title to Generation D LLC for disposition. You are responsible to provide a VALID address on the time of check in and any registered communications will be sent to that address. Abandoning and subsequent e-waste recycling of your item does not relieve you from the amounts due. Generation D LLC reserves the right to pursue collections and by failing to respond you agree to be liable for any and all costs incurred in such collections, and late payment fees Prior to any further transactions with Generation D LLC, you will be required to remit in full on any previous amounts due plus provide pre-payment for any further services.
Return Policy
Your original receipt or invoice is required.
If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 7 days from the original invoice date, you may exchange the product or receive a refund, except as explained below.
Special order Computer components non-refundable and non-returnable. Monitors, printers, and un-opened computer parts may be returned within 10 days from the original invoice date and are subject to a 25% restocking fee (unless defective).
Any product that is returned without all item(s) included with the original product is non-refundable and non-returnable.
Opened software, games, videos, or computer parts are non-refundable and non-returnable.
Used items are non-refundable and non-returnable.
Refunds will be made in the form of original payment. Purchases made by cash or check over $100 will be refunded by company check.
Recycling
We offer to our customers free recycling of unwanted or defective Computer Systems, Peripheral devices or hardware components. Hardware items replaced by Generation D LLC during the course of a repair will also be recycled at no additional charge, unless otherwise requested by the customer.
Generation D assumes no liability or responsibility for items brought in for recycling. If an item was accidently recycled the person who brought the item in resumes responsibility for that error.
Special Orders
Computer Systems and Peripheral devices: All computer systems and peripheral devices require a deposit equal to the cost of the system or device. Taxes, shipping and service charges are due upon delivery.
Shop Repairs: If a part is required to facilitate a repair that is not a standard part in Generation D LLC’s inventory, and the part has a cost over $100, customer will be required to pay a deposit of 100% of the cost of the part before part is ordered.
On-Site Repairs: If a part is required to facilitate a repair that is not a standard part in Generation D LLC’s inventory, and the part has a cost over $100, customer will be required to pay a deposit of 100% of the cost of the part before part is ordered.
Over the Counter Parts orders: All “Over the counter” parts orders require a deposit of 100% of the cost of the part before part is ordered.
If for any reason customer decides PRIOR TO REPAIR, not to purchase goods that have been ordered, customer will be solely responsible for shipping costs to and from manufacturer, plus a cancellation charge of 25% of the total order value.
HELPDESK SUPPORT
(a) Services: Generation D LLC will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) User Responsibility: You understand and agree that prior to contacting or allowing Generation D LLC to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Generation D LLC shall not be responsible under any circumstance for any loss or corruption of data and/or software.
ON-SITE SERVICE
(a) Scheduling: Standard service hours are Monday-Friday, 9AM – 7 PM Saturday 9AM-3PM. Additional charges may apply for 24 hour emergency services or service outside of standard installation hours.
(b) Service Coverage: Generation D LLC sets the Service Coverage of Shelton, Union & hoodsport. If a location lies beyond Generation D LLC’s standard Service Jurisdiction, additional trip charges may apply. To determine if your location is within the Generation D LLC standard Service Coverage , please call 360-790-9222 for information pertaining to applicable trip charges.
(c) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE GENERATION D LLC TECHNICIAN ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES WILL BE DENIED AND A $50 CANCELLATION CHARGE WILL BE ASSESSED.
(d) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER’S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE GENERATION D LLC AGENT TO YOUR HOME OR BUSINESS. GENERATION D LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(e) Access: The Generation D LLC Technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE GENERATION D LLC AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $50 CANCELLATION CHARGE WILL BE ASSESSED.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES:
LIMITATIONS TO SERVICE: GENERATION D LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER’S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY GENERATION D LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER.
FORCE MAJEURE: If Generation D LLC’s and/or its third party service provider’s ability to render services is impaired by you or circumstances beyond the control of Generation D LLC and/or its third party service provider, Generation D LLC and/or its third party service provider may choose not to provide services.
LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL GENERATION D LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY GENERATION D LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY: BY ORDERING SERVICE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS GENERATION D LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM GENERATION D LLC AND/OR ITS THIRD PARTY SERVICE PROVIDER’S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact Generation D LLC Customer Service at 360-790-9222.
If you are making a cancellation, please give Generation D LLC at least 4 hours notice prior to the scheduled performance of services. Cancellations must be completed by calling 360-790-9222.
If you are not satisfied with your service: Please call 360-790-9222 or email service (at) service@generationd.us for resolution. We stand behind our Phone Support services for 3 days. We stand behind our On-Site Service for 14 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
IMPORTANT: Due to the unpredicatable nature of complex computing systems, business environments (including but not limited to servers, networks or VPN connections) are NOT warrantied or covered by this warranty period.